Conversations
Transcripts, summaries and status of every conversation — across all modes.
Video, audio and chat come together in one list. Each row is a conversation with time, mode, duration, language and status.
The conversation record
- Transcript with speaker labels.
- Summary: topics, needs, objections, next step.
- Lead tier with rationale.
- Sources: which knowledge items were used.
Status
Conversations move through running, ended, analysed. Analysis runs once after the conversation ends — summary and tier are stable afterwards.
A conversation can be deleted completely. Transcript, recording and derived data are then removed from the workspace.